Richmond TV Installers ("we," "us," or "our") operates as a lead-generation and referral platform connecting customers with independent service providers in the Richmond, Virginia area. This Privacy Policy explains what information we collect when you use our website or contact us, how we use it, and what choices you have.
We keep this simple and direct. We collect only what we need to respond to your inquiry and coordinate service. We do not sell your information. Ever.
We collect information you provide directly to us when you:
The information collected may include:
We also collect limited technical information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URLs. This is standard web traffic data collected through analytics tools.
We use the information you provide to:
We do not use your information for unrelated marketing, and we do not add you to automated promotional campaigns.
By submitting a form, calling, or texting us, you consent to receive SMS/text messages from Richmond TV Installers related to your service request. This may include:
Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out of SMS messages. Reply HELP for assistance.
Opting out of SMS will not affect your ability to receive service — we will simply follow up by phone or email instead. Your consent to receive SMS is never sold or transferred to third parties.
Phone calls to or from Richmond TV Installers may be recorded for quality assurance and training purposes. By calling us, you acknowledge and consent to the possibility that your call may be recorded. If you do not wish to have your call recorded, please let us know at the start of the call.
Our phone and SMS communications are handled through Twilio, a third-party communications platform. When you call or text us, your phone number and message content may be processed by Twilio's infrastructure in order to deliver that communication to us.
Twilio's handling of communications data is governed by their own privacy policy, available at twilio.com/legal/privacy. We do not use Twilio to store your data beyond what is necessary to process your communication.
We use analytics tools to understand how visitors use our website — which pages are visited, how long people stay, and where traffic comes from. This helps us improve the site and understand what information is most useful to customers.
Analytics data is aggregated and does not personally identify you. We do not use this data to target you with advertising.
We do not intentionally use cookies to track you across other websites. Standard session data may be collected by analytics providers as part of their normal operation.
We do not sell, rent, or trade your personal information to third parties. Period.
We may share limited information in the following circumstances:
You have the right to:
To exercise any of these rights, contact us at info@richmondtvinstallers.com or by calling (804) 346-5784. We will respond promptly.
We take reasonable precautions to protect the information we collect. Our website form submissions are transmitted over HTTPS. We limit access to customer information to only those who need it to coordinate service.
No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your information, please reach out:
